Robotic Process Automation as a Service
This service is a fully managed all-in-one automation solution covers from design to monitor the process. This engagement model eliminates the need to procure bot licenses and infrastructure required to execute the bots.
- Document AS-IS Process
- Design & Development of Bots, workflows, and forms for process automation
- Bot license (We will use the appropriate underlying technology)
- Production Deployment of the Bots
- RPA support
- Test & Deploy bots to production
- Monitor the bots as per the timings mentioned in Table 1
- Configuration data changes
- Password updates
- Errors in executing the Bots
- Determining the “root cause” of a recurring issue or incident & recommendations
- Infrastructure/application related issues
Robotic Process Automation Support
We will provide critical support including ongoing maintenance, enhancement, and analytics of RPA bots developed by customer and their underlying infrastructure.
- Support Customer’s existing bots
- Enhancement to existing bot
- Monitor BOT execution.
- Daily / weekly reporting
- Ticket creation and follow up with Customer IT team
- Monitor infrastructure and raise issues